Terms and Conditions of Sale

Onestream.net, Inc. ("ONESTREAM.NET") expressly conditions its sales on the following terms and conditions:

Product Returns
ONESTREAM.NET offers a Limited Lifetime Warranty return policy on all products sold to Retail End User Customers.  For further details on our Limited Lifetime Warranty please read our Limited Lifetime Warranty Section or download a copy of the policy in our “Customer Forms” Section of our web site.

ONESTREAM.NET offers a 90 Day return policy on all products sold to non-End Users (resellers)

Purchasers, (hereafter "Customer") must contact ONESTREAM.NET to initiate product return request and complete a Return Merchandise Authorization (RMA) form within specified warranty period of invoice date. The Return Authorization number issued to Customer by ONESTREAM.NET must be visible on all returned goods. Unauthorized returns will be refused at the receiving dock. See RMA form for further details. A 15% restocking fee may apply.

To Request an RMA#, please complete our online form under the “Request RMA” section of our web site.

Errors and Omissions
ONESTREAM.NET makes every effort to ensure the accuracy of published information, including prices and inventory, however, errors or omissions may occur. ONESTREAM.NET does not guarantee the accuracy of any such published information, and Customer agrees to waive any claims or damages against ONESTREAM.NET and to further hold ONESTREAM.NET harmless from same arising in any manner from any published information, inaccurate or otherwise. If an error is made and a product is listed at an incorrect price or is unavailable, ONESTREAM.NET shall maintain the right to refuse or cancel any orders placed at the incorrect price or for unavailable product. If the order has been confirmed and charged to your credit card, your account will be adjusted accordingly.

Non-U.S. Sales
Sales of our products must comply with all applicable laws and regulations, including but not limited to U.S. Commerce Department Regulations and State Department restrictions.

Standard Terms and Conditions of Sale

Customer acknowledges agreement with these Terms and Conditions by the placement of an order to purchase product from ONESTREAM.NET.

1. New Customers

Initial order from all new Customers will require payment in advance to expedite order and ensure immediate processing and shipment

To establish terms, a completed credit application is required

If tax-exempt, a sales tax exempt certificate is required

Credit evaluation normally requires 72 hours to complete on domestic inquiries; international transactions may require additional time. In either case, ONESTREAM.NET cannot guarantee timeliness of completion.  To complete a credit application, please refer to our “Customer Forms” section of our web site.

2.      Payment Terms - Standard Company Terms Net 20
All invoices are due within the net terms established and indicated on our invoice unless otherwise specified. All past due accounts may be subject to a services charge of 1 ½% per month (18% per annum). If it becomes necessary to place an account with an attorney for collection, all costs incurred, including reasonable attorney fees, are paid by the Customer. Ownership of product does not transfer and ONESTREAM.NET retains title to product, until payment has cleared through ONESTREAM.NET's bank.

3.      Taxes
The Customer shall pay all taxes applicable to products ordered unless Customer provides ONESTREAM.NET with a tax exemption certificate acceptable to taxing authorities. On international shipments, duties and taxes are the Customer's responsibility and are paid directly by the Customer.  For the proper exemption certificate we require, please download the California Tax Exemption form from our “Customer Forms” section of our web site.

4.      Price and Quotations

• Unless otherwise specified, all prices are subject to change without notice. All invoice prices are those in effect at the time of shipment unless agreed upon in writing in advance. Quotations and prices do not include applicable State and Local taxes and do not usually include freight charges.
• Payment is due before shipment, unless credit terms have been arranged in writing in advance with ONESTREAM.NET's Accounting Department.
• ONESTREAM.NET collects sales and use taxes for sales shipped to California. ONESTREAM.NET shall not be liable for handling or customs charges for shipments outside the United States.
• All pricing information in published literature and on our Web site is current at the time of publication and is provided for general information and estimating purposes only. Published prices are not quotations or offers to sell, and ONESTREAM.NET does not guarantee the accuracy of same. Customers shall not rely on same but should contact ONESTREAM.NET to confirm prices, quotes and availability of product. (See section on Errors and Omissions for further details.).
• All quotations are subject to termination by ONESTREAM.NET. at any time prior to receipt and subsequent acceptance of the Customer's Purchase Order.

5.      Shipping
All shipments are F.O.B. Rocklin, CA.

Customer is responsible for prepay and add freight charges on invoice unless freight collect is designated on Customer's PO and a valid shipper number is provided. ONESTREAM.NET reserves the right to invoice Customer for bill back of freight charges if Customer provides incorrect information or refuses to pay courier directly.

6.      Manufacturer License Agreements
ONESTREAM.NET is in the business of procuring, refurbishing, and reselling used networking technology equipment. Some equipment, generally routers and switches, require licensed software, which works in conjunction with the physical equipment or hardware. Many of the networking OEM manufacturers' licensing terms and conditions state that these licenses are non-transferable and that a customer who buys such used equipment must re-license the software to be used in conjunction with the physical equipment.

ONESTREAM.NET's standard terms and conditions dictate that we are in the business of reselling the physical used networking technology assets, commonly known as hardware, and that we do not resell the software that may be loaded on these systems. Our customers are responsible for complying with OEM manufacturer licensing terms and conditions. ONESTREAM.NET does not warrant any software revision levels or load software on any products we sell.

7.      International Shipments
Products sold internationally may be exported from the United States only in accordance with Export Administration Regulations. Diversion contrary to United States law is prohibited and Customer agrees to waive any claims against ONESTREAM.NET for damages or costs and to further indemnify and defend ONESTREAM.NET for any damages, claims or costs related in any way to Customer's improper diversion. Duties and taxes are the Customer's responsibility and are paid directly by the Customer.

8.      Limited Warranty
In conjunction with the 30-Day Return Policy on all products, ONESTREAM.NET offers a Standard 90-Day Limited Warranty to Domestic and International Resellers.  All ONESTREAM.NET warranties are calculated from the date of invoice. Terms are as follows:

• Product is tested before it leaves our warehouse; therefore ONESTREAM.NET warrants product will be fully operational when shipped from our dock (unless otherwise specified).
• Products returned due to incompatibility issues are not considered defective and may be subject to a 15% restocking fee.
• It will be ONESTREAM.NET's sole discretion whether to remedy warranty claims through product replacement, repair, or credit on account. These three options are the sole remedies available to customers under ONESTREAM.NET's warranty programs. In no event shall ONESTREAM.NET be liable for special, incidental, or consequential damages, including but not limited to loss of profit or opportunity. ONESTREAM.NET's liabilities for repair, replacement, or credit on account will in no way exceed the original purchase price of the defective equipment.
• ONESTREAM.NET's Limited Lifetime Warranty for End Users is applicable only to the original purchaser of the equipment.
• Claims for DOA products under all ONESTREAM.NET limited warranties must be made within 30 days of product receipt.
• ONESTREAM.NET limited warranties do not cover products damaged through misuse or improper installation, operation, or modifications.
• A Return Material Authorization (RMA) number is required for all product returns. Unauthorized returns will be refused at the receiving dock. Once product is received at our warehouse in California and internal RMA procedures are completed, Customer's account will be adjusted accordingly.
• This warranty does not cover product damaged during shipping - other terms and conditions may apply.
• Should products be defective, the following procedure must be followed:
  1. Customer must contact ONESTREAM.NET to initiate product return request and complete a Return Merchandise Authorization (RMA) form.
  2. At ONESTREAM.NET's discretion, an engineer may contact the Customer and try to resolve product issues over the phone.
  3. Subject to the limited warranty, the Product will be repaired or replaced at ONESTREAM.NET's discretion. If product is not repairable, Customer's account will be adjusted accordingly. In no event shall ONESTREAM.NET be liable for damage in excess of purchase price.
  4. This warranty does not apply to damages as a result of an act of God, acts or omissions of third parties, misuse, or improper installation and will be deemed null and void if our products are in any way altered or modified after delivery. ONESTREAM uses tamper evident warranty stickers that will void all warranties if damaged or removed.
  5. Customer is responsible for properly packaging equipment and shipping back to ONESTREAM.NET in the condition received. RMA# must be referenced on shipment.

Limited Lifetime Warranty

Onestream.net, Inc. 

Onestream.net, Inc.’s commitment to providing the best Information Technology Networking Solutions to our retail customers is reflected in the Limited Lifetime Warranty.  Onestream.net, Inc. provides this warranty as standard on all of our networking hardware products sold to our retail, end-user customers only.  Onestream.net, Inc. warrants that the product shall conform to and perform in accordance with published technical specifications and shall be free of defects in materials and workmanship.  In the event of failure onestream.net, Inc. will repair or replace the product at onestream.net, Inc.’s sole discretion.  Failures resulting from misapplication or misuse of the product, failure to adhere to any specifications or instructions, damage due to improper installation and/or operation of the equipment, failure resulting from neglect, abuse, accidents, or acts of nature is not covered under this warranty.  Products returned due to damage or misuse and products retested with no problem found are subject to repair/retest charges. Products returned due to incompatibility issues are not considered defective and may be subject to a 15% restocking fee.

Onestream.net, Inc.’s warranty covers hardware functionality only.  Software, software licenses and license transfers are not included with any equipment and are not covered by our warranty.  Onestream.net, Inc. does not warranty upgradeability or compatibility with prior or future releases of hardware or software.

To obtain warranty service, contact, onestream.net, Inc. to initiate the process.  At onestream.net, Inc.’s discretion, an engineer may contact the customer to try to resolve product issues over the phone. 

For advanced replacement, a purchase order or credit card number and authorization form must be provided in order to obtain the required RMA (Return Merchandise Authorization) number from customer service prior to returning the product and before advance replacement is shipped.  No item can be returned without prior authorization.

Once you are given an RMA number, warranty service may be obtained by delivering the product to onestream.net, Inc. and providing proof of purchase.  Unauthorized returns will be refused at the receiving dock. All invoices of equipment must be paid in full in accordance with the terms agreed upon with onestream.net, Inc.  Upon return customer agrees to insure the product or assume the risk of loss or damage in transit, and to prepay shipping charges to onestream.net, Inc.   Customer also agrees to use the original shipping container or equivalent adhering to the shipper’s packing requirements.  It will be in onestream.net, Inc.’s sole discretion whether to remedy warranty claims through product replacement, repair, or credit on account.  These three options are the sole remedies available to customers under onestream.net, Inc.’s warranty program.   After product is received at our warehouse and internal testing and RMA procedures are completed, customer's account will be adjusted accordingly should this be necessary.

Warranty is valid for the original purchaser and is not transferable.  Warranty will become null and void if any  equipment  has evidence of tampering including; altering of setup, upgrading, or if components or modules included in the equipment are altered or if onestream.net, Inc.’s product’s security labels, or seals are broken or tampered with, for any reason. 

In no event shall onestream.net, Inc. be held liable for special, incidental, or consequential damages, including but not limited to loss of profit or opportunity.    Onestream.net, Inc. is not responsible for any costs incurred by customers in installation of equipment or software, or software/hardware compatibility problems encountered when integrating or modifying equipment received from onestream.net, Inc.   Onestream.net, Inc.’s liability for repair or replacement will in no way or event exceed original product/material purchase price.

These Terms and Conditions of Sale represent the complete and final agreement between the Customer and onestream.net ,Inc. for the matters set forth herein and may be supplemented only by prices, quantity and description outlined in onestream.net, Inc.’s invoice for the relevant sale. Terms contained in Customer's purchase order, offers to buy, terms and conditions, quotes, and the like shall have no effect, and shall not become part of any onestream.net, Inc.’s sale.

9.      Limitations of Liability
In no event shall ONESTREAM.NET be liable for special, incidental, or consequential damages, including but not limited to loss of profit or opportunity. Customer's sole remedies are stated in these Terms and Conditions of Sale. ONESTREAM.NET's liability for repair or replacement will in no way or event exceed original purchase price.

10.  Exclusive Agreement
These Terms and Conditions of Sale represent the complete and final agreement between the Customer and ONESTREAM.NET for the matters set forth herein and may be supplemented only by prices, quantity and description outlined in ONESTREAM.NET's invoice for the relevant sale. Terms contained in Customer's purchase order, offers to buy, terms and conditions, and the like shall have no effect, and shall not become part of any sale.

11.  General
These Terms and Conditions of Sale and any transactions made under them shall be interpreted by and be subject to the laws of the State of California without regard to its conflict of laws principles. In the event any proceedings or suit is brought regarding these terms and conditions and the subject hereto, such suit shall be brought in the courts of Placer County, California, or the United States District Court of California.

In the event any section or portion of a section of these Terms and Conditions of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms and Conditions of Sale, and the remaining terms shall continue in full force and effect.

ONESTREAM.NET shall not be responsible for damages or delays resulting from Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, terrorism, and embargo.

These Terms and Conditions of Sale may be modified from time to time by ONESTREAM.NET without notice, and are current as of the date of the then current Web site. Please refer to the current Web site.

LEGAL NOTICES

Disclaimer
While ONESTREAM.NET uses reasonable efforts to include accurate and up-to-date information on this Web site, ONESTREAM.NET makes no warranties or representations as to its accuracy. ONESTREAM.NET assumes no liability or responsibility for any typographical or other errors or omissions in the content of this site. In the event that a product is listed at an incorrect price or with other incorrect information due to a typographical or other error, ONESTREAM.NET reserves the right to refuse or cancel any orders placed for the product listed incorrectly. ONESTREAM.NET shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and/or your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, ONESTREAM.NET shall issue a credit to your credit card account in the amount of the charge.

Limitation and Liability
ONESTREAM.NET and/or its respective suppliers make no representation about the suitability of the information contained in the documents and related graphics and/or software published on any server for any purpose. All such documents and related graphics are provided "As Is" without warranty of any kind and are subject to change without notice. The entire risk arising out of their use remains with the recipient. In no event shall ONESTREAM.NET and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive, or other damages whatsoever (including without limitations, damages for loss of business profits, business interruption, or loss of business information and Customer agrees to hold ONESTREAM.NET and its suppliers harmless from, and to defend same from any and all claims, costs or damages of any kind whatsoever arising from any representation or misrepresentation in any way arising from Web site and/or said documents, graphics, and software.).

Trademarks
Onestream.net, Inc. and the names of ONESTREAM.NET products and services referenced herein are either trademarks and/or service marks or registered trademarks and/or service marks of ONESTREAM.NET.

Other product and company names mentioned herein may be trademarks and/or service marks of their respective owners.

Promotions
All promotions are subject to availability and inventory. ONESTREAM.NET reserves the right to change, alter, or cancel promotions at any time without notice.

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